Return & Refund Policy
Return and Refund Policy
At Glimm Jewel, your satisfaction is our top priority. We understand that sometimes a piece may not be quite what you expected, and we want to ensure you are completely happy with your purchase.
7-Day Return Policy
You have 7 days from the date of delivery to return your purchase. To be eligible for a return, your item must be:
- Unworn and in the same condition that you received it.
- In its original packaging, including any boxes, tags, or labels.
How to Initiate a Return
To start a return, please contact our customer service team. Provide your order number and the reason for your return. Our team will guide you through the process and provide you with a return authorization and shipping instructions. We may also request a short video showing the item and explaining the reason for the return to help us understand any issues and improve our products and services.
Refund Process
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Please note:
- Shipping costs are non-refundable.
- You are responsible for the return shipping costs unless the return is due to a defect or error on our part.
Exceptions
Due to the nature of sterling silver jewelry, we cannot accept returns on:
- Personalized or custom-made items.
- Items showing signs of wear or damage.
- Items not in their original condition or packaging.
Thank you for choosing Glimm Jewel. We appreciate your understanding and cooperation with our return and refund policy. If you have any questions or need further assistance, please don't hesitate to reach out to our customer service team.
